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The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now. The annual celebration kicks off Monday, Oct. Congress then proclaimed it an official national event in The government took its time catching up on the concept of outstanding customer service, passing the Government Customer Service Improvement Act just a few years ago.
It requires certain government agencies to establish and abide by service standards, plus create a customer feedback system. But the private sector embraced the customer experience and celebrated it for years. Meanwhile, some organizations celebrate the week with one or two days worth of events or just one special meal or break. You can try these ideas from organizations that have used National Customer Service Week to celebrate customers, service professionals and colleagues — as well as kick off initiatives to improve their operations in the coming year:.
Reps get Marvel coloring books for doodling that is meant to help them put stress at bay. At the Afni, Inc. Some HR representatives judge the competition, and the winning team wins a group lunch. This idea works really well in hour customer service operations. One center picks a theme and organizes a hour potluck from midnight to midnight so fresh food keeps coming in throughout one day during Customer Service Week, customer service experience essay.
The key to making it work especially well is a sign-up sheet and one guideline: Contribute as much as you partake. Leaders at another contact center plan The Red Carpet Awards every year for Customer Service Week.
At Glidewell Laboratories in Newport Beach, CA, the customer service team spends one day showing their appreciation for everyone else in the company who supports their efforts to help customers. Each rep brings in an item for a continental breakfast hosted in the department for all the other employees. A manager at IDEXX Laboratories, Inc, customer service experience essay.
The only requirement: Let the customer service team know how they positively impact their individual departments. In the past, some gave the service group gift certificates to nearby stores, customer service experience essay.
Others made them lunch. And nearly all of the departments within the company sent personal notes to thank reps. Many organizations try to get their customer service pros out customer service experience essay the office together without jeopardizing service levels. One leader at Bali Co. Then he arranges for folks in other departments to handle calls and email, customer service experience essay, and take messages while the customer service team does a group activity — such as visit a botanical garden or the YMCA for team-building exercises.
Bonus: Many customers who hear about Customer Service Week and the retreat send thank-you and encouragement notes that are read to the team that day.
Employees can turn them in for raffle tickets after they find them throughout the week in places such as the refrigerator, between reports, customer service experience essay, between paper reams, in the warehouse and under the copier. Then they can win prizes at the end-of-week raffle.
At DigiKey Corp. Executives pick the best essays and reward winners with gift certificates. The best part: They go through the essays as a department and pull out ideas they can use to improve service customer service experience essay the coming months. One customer service team opens its department to the entire company one day during the week so reps can give tours and allow their colleagues to monitor calls, and see firsthand all the customer service department does for customers.
Then the executives use that information to personally thank reps for specific work. In another outreach effort, one service team uses the week to educate everyone in its company about helping customers — something nearly everyone ends up doing at one time or another.
The team sends out a service tip via email each day. At the end of the week, the team gives colleagues a booklet with more tips — for reference throughout the year — and information on how different situations can affect customer satisfaction. Reps at Consolidated Service Corp have fun every Customer Service Week — all while improving their performance. They enjoy food, celebrations and rewards, and set higher goals — which, when achieved, make company executives do outlandish things.
For instance, in the past, an executive worked from the roof of the building for a week after customer service experience essay reps smashed special performance goals set during Customer Service Week. At Northeast Delta Dental, a customer service experience essay uses the annual celebration to emphasize continual learning and improvement. Then reps revisit their personal and department goals and what they could do to meet or exceed them. And then they create an action plan.
This is fun and inspirational: The customer service manager at LifeCell Corp. once wheeled a large television and a popcorn machine into the department during a slow afternoon and told the team to relax a little. Then, before starting a rented movie, customer service experience essay, she played a video of recorded messages from the company leaders and major customers thanking the customer service reps for all they do to help.
The sales team helped gather the customer testimonials and the top brass was more than happy to give the shout-out. In addition to celebrating employees, banks often spend the week thanking their customers — the people who allow them to deliver great service, customer service experience essay. One gives the adults lollipops with attached thank-you messages. But the front-line service pros put an extra emphasis on customers all week. The customer service pros at Cincinnati Insurance Companies send personalized thank-you cards to customers for contacting them regularly throughout the year.
Plus, they sent a coffee mug to every fifth customer they talked to during Customer Service Week, customer service experience essay. Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE. Michele's a journalist with decades of experience working for local and national… MORE. Home About Editorial Staff Subscribe Contact. Customer Experience Marketing Sales Social Media Marketing Resource Library.
Home : Customer Service, customer service experience essay. Customer Service. by Michele McGovern September 22, Comments 0. Congress finally follows its directive The government took its time catching up on the concept of outstanding customer service, passing the Government Customer Service Improvement Act just a few years ago. You can try these ideas from organizations that have used National Customer Service Week to celebrate customers, service professionals and colleagues — as well as kick off initiatives to improve their operations in the coming year: 1.
Be a TV star At the Afni, Inc. Ready to serve This idea works really well in hour customer service operations. Reward the craziness Leaders at another contact center plan The Red Carpet Awards every year for Customer Service Week.
Invite your colleagues At Glidewell Laboratories in Newport Beach, CA, the customer service team spends one day showing their appreciation for everyone else in the company who supports their efforts to help customers. Hear more thanks A manager at IDEXX Laboratories, Inc. Take some time off Many organizations try to get their customer service pros out of the office together without jeopardizing service levels.
Write and improve At DigiKey Corp. Bring in the top One customer service team opens its department to the entire company one day during the week so customer service experience essay can give tours and allow their colleagues to monitor calls, and see firsthand all customer service experience essay customer customer service experience essay department does for customers. Teach your colleagues In another outreach effort, one service team uses the week to educate everyone in its company about helping customers — something nearly everyone ends up doing at one customer service experience essay or another.
Strive for better results, see something outlandish Reps at Consolidated Service Corp have fun every Customer Service Week — customer service experience essay while improving their performance. Boost learning At Northeast Delta Dental, a manager uses the annual celebration to emphasize continual learning and improvement. Kick back and hear how good you are This is fun and inspirational: The customer service manager at LifeCell Corp.
Focus on customers, too In addition to celebrating employees, banks often spend the week thanking their customers — the people who allow them to deliver great service. Surprise customers The customer service pros at Cincinnati Insurance Companies send personalized thank-you cards to customers for contacting them regularly throughout the year.
Categories: Customer ServiceIn this week's e-newsletterCustomer service experience essay Report Tags: customer service weekICSAideasNational Customer Service WeekThe International Customer Service Association. Other Posts You Might Like 3 things customers need most from you now 5 customer service lessons from the late Tony Hsieh Time to rock National Customer Service Week 5 ways to encourage remote CX employees.
Subscribe Today Get the latest customer experience news and insights delivered to your inbox. Subscribe Today Get the latest customer experience news and best practices delivered to your inbox. Contributors Ken Dooley Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE. Michele McGovern Michele's a journalist with decades of experience working for local and national… MORE.
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